ABOUT US AND THE SERVICE
Lokal Travel, Inc. ("Lokal Travel," "we," "us," "our") is an online marketplace for lodging, tours and activities that directly benefit local communities around the world. Lokal Travel provides its Services (as described below) through its website located at www.lokaltravel.com (the "Site"). Lokal Travel, Inc. is located at 830 Traction Ave #3A, Los Angeles, CA 90013. You can contact us by email at [email protected].
These Terms and Conditions ("Terms") apply when you view, access, or use the Service via the Site. Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms. If you do not agree to these Terms, please do not use Lokal Travel and its Services.
Lokal Travel's service (the "Service" or "Services") is an online platform that connects local businesses, community-based organizations and social enterprises that offer unique cultural experiences and sustainable adventures ("Providers") with travelers interested in visiting these Providers and participating in activities directly organized by these Providers ("Travelers" or "Users"). Through the Services, Providers may create and post profiles ("Experience Profile") that provide information about the Provider's knowledge and experience, and may make themselves available to offer certain services to Travelers at a particular destination (each such service, an "Experience").
PLATFORM NATURE OF THE SERVICES
Lokal Travel provides a platform for Travelers and Providers to meet online and arrange for Experiences. Lokal Travel is not an operator of tours, activities or Experiences, nor is it a provider of tours or activities, and Lokal Travel does not own, sell, resell, furnish, provide, manage and/or control any transportation or tour services. Lokal Travel's responsibilities are limited to: (i) allowing Providers to post their Experience Profiles on the Site; (ii) allowing Users to search for and browse Experience Profiles; (iii) allowing Users to contact Providers directly through the Site and provide information to Providers;(iv) processing payments from Travelers on behalf of the Provider.
YOU UNDERSTAND AND AGREE THAT LOKAL TRAVEL IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN PROVIDERS AND TRAVELERS, NOR IS LOKAL TRAVEL AN AGENT OR INSURER. THE SERVICES ARE INTENDED TO BE USED TO FACILITATE THE CONNECTIONS BETWEEN PROVIDERS AND TRAVELERS. LOKAL TRAVEL HAS NO CONTROL OVER THE CONDUCT OF PROVIDERS, TRAVELERS AND OTHER USERS OF THE SERVICES OR ANY EXPERIENCES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD. ACCORDINGLY, THE PLANNING OR PARTAKING OF ANY EXPERIENCES ARE AT THE PROVIDER'S AND/OR TRAVELER'S OWN RISK.
View Cookies and Privacy Policies
By using our application, users are bound by Google's Terms of Service.
YOUR REGISTRATION OBLIGATIONS
MEMBER ACCOUNT, PASSWORD AND SECURITY
You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Lokal Travel of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Lokal Travel will not be liable for any loss or damage arising from your failure to comply with this Section.
USER AND PROVIDER INFORMATION AND CONTENT
When you register with Lokal Travel, either as a User or a Provider, you may be asked to provide certain user-generated information ("user information"). This includes basic information required and information you provide when creating your account. You are solely responsible for the user information that you provide. However, we reserve the right to remove any information from the Service at our discretion.
You represent and warrant that: (i) you either are the sole and exclusive owner of all user information or you have all rights, licenses, consents and releases necessary to grant Lokal Travel the license to the user information as set forth above; and (ii) neither the user information nor your submission of such user information nor our use of the user information as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You understand and agree that any liability, loss or damage that occurs as a result of the use of any user information that you provide is solely your responsibility.
Your permission to use the Service is conditioned upon the following Use Restrictions and Conduct Restrictions. You agree that you will not under any circumstances:
Lokal works with hundreds of small, local businesses around the world for our trips and we respect their individual cancellation policies. Please review the details posted on the tour page for the trip you’d like to book to get the specifics. If the cancellation details of your specific trip are not clear please contact us to clarify. Here are typical cancellation policies:
GIFT CARD USE AND REDEMPTION
Gift Cards may be redeemed for experiences offered through www.lokaltravel.com. Gift Cards cannot be redeemed for cash or replaced if lost or stolen. You may only apply one Gift Card per booking. The purchase amount will be deducted from the gift card amount.
COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT
(a) Termination of Repeat Infringer Accounts. We respect the intellectual property rights of others and request that our Users and Providers do the same. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users of the Service who are repeat infringers. We may terminate access for users who are found repeatedly to provide protected third party content without necessary rights and permissions through the Service.
(b) DMCA Take-Down Notices. If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification to us pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) ("DMCA") by contacting us at the following address: [email protected].
Lokal Travel grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license: (i) for the sole purpose of accessing and using the Service on your personal device; and (ii) accessing and using any content, information and related materials that may be made available through the Service. Any rights not expressly granted herein are reserved by Lokal Travel and Lokal Travel's licensors. Your license to access and use the Service is subject to your compliance with these Terms and Conditions.
The Service and all rights therein are and shall remain Lokal Travel's property or the property of Lokal Travel's licensors. Neither these Terms and Conditions nor your use of the Service convey or grant to you any rights: (i) in or related to the Service except for the limited license granted above; or (ii) to use or reference in any manner Lokal Travel's company names, logos, product and service names, trademarks or services marks or those of Lokal Travel's licensor.
USER AND PROVIDER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM
You agree to receive communications from us in an electronic form via the email address you have submitted or through direct messages from the social media platform from which you signed in to the Service. You also agree that all Terms and Conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights. We may also use your email address, to send you other messages, including information about us and special updates and offers. You may opt out of such email by changing your account settings or sending an email to [email protected]. Opting out may prevent you from receiving messages regarding special offers.
PROVIDERS USING THE SERVICE
Providers who use the Service are not employees, agents, or independent contractors of Lokal Travel and are not otherwise authorized to enter into any agreement on behalf of the company or bind or obligate the company in any way.
MODIFICATIONS TO SERVICE
Lokal Travel reserves the right to modify, discontinue, temporarily or permanently, or transfer or assign the Service (or any part thereof) with or without notice. You agree that Lokal Travel will not be liable to you or to any third party for any modification, suspension, discontinuance, or assignment of the Service.
The information on this Site is for general informational purposes only. Information on this Site does not constitute an offer binding to us. Binding agreements may be entered into directly between Provider and Traveler once Traveler submits information to Provider through the Site. However, Lokal Travel will not be a part to any such agreement, nor will Lokal Travel have any obligations or responsibilities under such agreements.
While we try to ensure that the information in or through the Site is accurate, we do not provide any warranties, express or implied, in relation to its correctness, completeness, currentness, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). We may change, add or remove information on the Website and its structure and functions at any time at our sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. We may also block Users from accessing the Website or parts of it, or require certain conditions to be fulfilled for such access. We do not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, we do not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties.
THIRD PARTY CONTENT, LINKS TO OTHER WEBSITES
We do not assume any responsibility for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. We do not recommend or endorse such content, and will not have any liability relating to it. Where we link to third party websites, you use such websites at your own risk. We recommend reading the policies of these websites and review how these websites may process personally identifiable data relating to you. If you think we have illicit content on the Website, please send an email to [email protected].
INTELLECTUAL PROPERTY RIGHTS
As between you and us, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.
AMENDMENTS TO THE TERMS AND CONDITIONS
We may amend these Terms and Conditions at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. We expect you to regularly refer to this section to make sure you are familiar with the applicable Terms and Conditions. Any further use of the Website following such amendments means you consent to the amendment.
THE SERVICE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USING OF THE SERVICE AND APPLICATION AND ANY FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES; RELEASE
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, DIRECTORS, OR EMPLOYEES, OR OUR LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH US OR ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.
You agree to indemnify and hold Lokal Travel and its officers, directors, employees and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Service; (ii) your breach or violation of any of these Terms and Conditions; (iii) Lokal Travel's use of your user information; (iv) your violation of the rights of any third party; or (v) your violation of the use and conduct restrictions listed above.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions and your use of the Service are governed by the laws of California without regard to conflict of law provisions, provided that we may bring actions against users of the Service for infringement of intellectual property rights before anycompetent court,and subject to mandatory law.
DISPUTE RESOLUTION THROUGH ARBITRATION
You agree that any dispute, claim or controversy arising out of or relating to these Terms and Conditions or the breach, termination, enforcement, interpretation or validity thereof or the use of the Service will be subject to binding arbitration between you and Lokal Travel in California County, California, except that Lokal Travel retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. All arbitration procedures are to be administered by the American Arbitration Association ("AAA") arbitration process and procedures, unless the parties mutually agree on a different arbitrator. You acknowledge and agree that you and Lokal Travel are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and Lokal Travel otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. This section will survive any termination of the Service or these Terms and Conditions.
If any part of these Terms is held invalid or unenforceable, that portion of the Terms will be construed consistent with applicable law. The remaining portions will remain in full force and effect. Any failure on our part to enforce any provision of these Terms will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.
You agree that any cause of action related to or arising out of your relationship with us must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
Lokal Travel welcomes your questions or comments regarding these Terms and Conditions: