We’re all in this together. Lokal’s response to COVID-19

By Lokal Team

There’s nothing more clear right now than how connected we are.

A lot of us find that connection in travel - commonalities and shared moments that are reminders that we’re all one community on this planet. But COVID-19 has brought that truth to us. Our collective health is our individual health; there is no “us” and “them”, only “we” and “our health."

The oxymoron is that in many ways “social distancing” is bringing people closer together. Many of us are taking the time to ask how our colleagues are instead of just diving into things. We're checking in on our parents and also asking after our friends’ parents because we have a greater awareness that their health will affect our friends’ health too. We are doing this intentionally, even chatting with others in line at the grocery store to have a shared moment in an anxious time, even with a stranger.

We hope you’re managing through this difficult time.When the time will come to travel again we’ll be here, and we’ll help you find those human connections across the globe that remind us of our interconnectedness.

In the meantime, take care of yourself, your loved ones, and be kind to everyone you cross paths with. Compassion and kindness will go a long way in helping us get to the other side of this. And hand-washing. Lots of hand-washing. And social distancing. #FlattenTheCurve.

Stay healthy,

The Lokal Team

Country by Country Travel Restrictions/Reopening Policies - Updated 1/22/2021

For those curious about which countries have reopened and what their policies are please reference this regularly updated interactive map for a country by country assessment on open/closed borders, and which citizens from which countries are allowed to enter. See below for a quick summary of policies in some of Lokal’s main destinations.

  • Costa Rica: International travel is allowed. A "Pase de Salud" form must be completed before departure of the flight to Costa Rica. This will generate a QR code which must be presented upon arrival. This needs to be done and completed 24 hours before departure in order to receive the QR code to be able to enter Costa Rica. The QR code needs to be handy on your cell phone or in print out all the time. Passengers must have travel insurance with coverage of Coronavirus (COVID-19) treatment and accommodation costs purchased through INS or Sagicur. Please refer to this article for more in formation on requirements solicited by The Costa Rican government in order to visit the country.

  • Mexico: International travel is allowed. Visitors must fill out the following risk assessment form before entering the country.

  • Guatemala: Itnernational travel is allowed. Passengers who have been in or transited through South Africa or United Kingdom in the past 14 days in are not allowed to enter. Passengers must have a medical certificate with a negative COVID-19 PCR or antigen test result issued at most 72 hours before arrival. This does not apply to passengers younger than 10 years. Passengers must fill out a health pass before dep arture. This will generate a QR code, which must be presented upon arrival.

  • Brazil: International travel is allowed. Flights from the United Kingdom are suspended. Passengers who in the past 14 days have been in or transited through England or Northern Ireland are not allowed to enter or transit through Brazil. Passengers must have a medical certificate with a negative Coronavirus (COVID-19) RT-PCR test result. The test must have been taken at most 72 hours before departure from the first embarkation point. The certificate must be in English, Portuguese or Spanish.

  • Peru: International travel is allowed. Passengers who have been in the past 14 days in Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Kosovo (Rep.), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova (Rep.), Monaco, Montenegro, Netherlands, North Macedonia (Rep.), Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, United Kingdom or Vatican City are not allowed to enter until January 31, 2021. Passengers must have a medical certificate with a negative Coronavirus (COVID-19) RT-PCR test result issued at most 72 hours before departure from the first embarkation point; the test must be uploaded here. Passengers must also complete an Affidavit of Health and Geolocation Authorization 72 hours before departure.

  • Colombia: International travel is allowed. A check-mig form must be submitted at most 24 hours before departure. Passengers without a medical certificate with a negative Coronavirus (COVID-19) PCR test taken at most 96 hours before departure are subject to Coronavirus (COVID-19) test upon arrival and quarantine until the result is ready,or subject to quarantine for 14 days.

  • Nepal: Flights to Nepal are suspended with no potential date for reopening.

Helping Our Customers
For those traveling now and with upcoming travel bookings, our team is working diligently to provide everyone the support they need. Our focus is helping travelers with immediate trips, we will do our best to accommodate all extenuating circumstances.

Recommending Flexible Options
If you are planning new travel, we strongly encourage you to book flights with built-in flexibility like free cancellation, as well buy travel insurance which can help to cover unforeseen changes.

Lokal’s Cancellation Policy
Lokal works with hundreds of small, local businesses around the world for our trips and we respect their individual cancellation policies. Please review the details posted on the tour page for the trip you’d like to book to get the specifics. Here are typical cancellation policies:

  • Day trips and short excursions - most can be cancelled or changed up to 1 week before your tour date with no charge (except minor credit card processing).

  • Personalized trips - tours that include lodging, activities and transportation require more advance notice and typically need to be cancelled 30 days or more in advance to get a full refund.

Given the exceptional circumstances and evolving travel restrictions, we are doing everything possible to secure refunds or re-book all trips for travelers affected by the Covid-19 situation. Our partners are small businesses whose livelihoods are greatly affected by the growing number of cancellations. Since this is an unprecedented situation we are reaching out one by one to discuss refunds and changes to bookings. If you have any questions about your trip or our policies, please email hello@lokaltravel.com and we will work with you personally to come up with a solution.

Other helpful resources:
As this situation rapidly evolves, we know there is an atmosphere of uncertainty so we’ve added a few articles that can help inform your decision making.

Lokal Team

From the entire Lokal Team.

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