We’re all in this together. Lokal’s response to COVID-19

By Lokal Team

There’s nothing more clear right now than how connected we are.

A lot of us find that connection in travel - commonalities and shared moments that are reminders that we’re all one community on this planet. But COVID-19 has brought that truth to us. Our collective health is our individual health; there is no “us” and “them”, only “we” and “our health."

The oxymoron is that in many ways “social distancing” is bringing people closer together. Many of us are taking the time to ask how our colleagues are instead of just diving into things. We're checking in on our parents and also asking after our friends’ parents because we have a greater awareness that their health will affect our friends’ health too. We are doing this intentionally, even chatting with others in line at the grocery store to have a shared moment in an anxious time, even with a stranger.

We hope you’re managing through this difficult time.
When the time will come to travel again we’ll be here, and we’ll help you find those human connections across the globe that remind us of our interconnectedness.

In the meantime, take care of yourself, your loved ones, and be kind to everyone you cross paths with. Compassion and kindness will go a long way in helping us get to the other side of this. And hand-washing. Lots of hand-washing. And social distancing. #FlattenTheCurve.

Stay healthy,

The Lokal Team

Countries Shutting Down Borders
Two of Lokal’s most visited countries, Costa Rica and Guatemala have temporarily closed their borders to visitors from the US and other countries. Please reference this New York Times article for updated information on which countries have implemented a travel restriction or ban because of COVID-19.

Helping Our Customers
For those traveling now and with upcoming travel bookings, our team is working diligently to provide everyone the support they need. Our focus is helping travelers with immediate trips, we will do our best to accommodate all extenuating circumstances.

Recommending Flexible Options
If you are planning new travel, we strongly encourage you to book flights with built-in flexibility like free cancellation, as well buy travel insurance which can help to cover unforeseen changes.

Lokal’s Cancellation Policy
Lokal works with hundreds of small, local businesses around the world for our trips and we respect their individual cancellation policies. Please review the details posted on the tour page for the trip you’d like to book to get the specifics. Here are typical cancellation policies:

  • Day trips and short excursions - most can be cancelled or changed up to 1 week before your tour date with no charge (except minor credit card processing).

  • Personalized trips - tours that include lodging, activities and transportation require more advance notice and typically need to be cancelled 30 days or more in advance to get a full refund.

Given the exceptional circumstances and evolving travel restrictions, we are doing everything possible to secure refunds or re-book all trips for travelers affected by the Covid-19 situation. Our partners are small businesses whose livelihoods are greatly affected by the growing number of cancellations. Since this is an unprecedented situation we are reaching out one by one to discuss refunds and changes to bookings. If you have any questions about your trip or our policies, please email hello@lokaltravel.com and we will work with you personally to come up with a solution.

Other helpful resources:
As this situation rapidly evolves, we know there is an atmosphere of uncertainty so we’ve added a few articles that can help inform your decision making.

Lokal Team

From the entire Lokal Team.

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